Wally the Taxi Driver: A Unique Customer Service Story Source: Wally the Taxi Driver: A Unique Customer Service Story – Coles Training

Customer service guru Shep Hyken has a range of great stories and here we take a look at what you can learn from one of his most popular. Source: Shep Hyken’s Taxi Story And What It Can Teach You About First Class Customer Service | mycustomerfeedback Blog

Instagram has become the “hot” social media network for hospitality brands due to its highly visual platform and large engagement. But what of its predecessor, Twitter? Is it still useful for hotel marketers? If a hotel brand is using Twitter the same way it utilizes Instagram and Facebook, then the answer is “no.” When it … More Hotels should use Twitter for customer service, not marketing – Travel Tripper